I am experiencing technical issues. What should I do?
We invite you to try this list of troubleshooting tips or reach out to us for support.
We are sorry to hear about the technical challenges, and are happy to help! We recommend trying some of the following troubleshooting steps that have helped others who encountered similar issues:
- Log out and back in again
- Restart your browser
- Restart your device
- Access the page on a different device or browser (we have received feedback that Chrome has been successful for many)
- Clear your caches or cookies. (Here’s a helpful guide on how to do it in every major browser.)
- Update your browser
- Check your internet connection
Here is a helpful article that walks you through the items listed above.
If the issue persists, please just reach out to our community care team, and they will problem-solve further.